MPI’s parts and technical support center agents are on call Monday through Friday, from 7 a.m. to 5 p.m. EST to answer questions and process part orders. MPI maintains a warehouse inventory of current and older model machine’s spare parts that can be sent overnight upon request. To ensure timely delivery, orders should be placed as early in the day as possible. To guarantee same-day shipment, orders must be placed by 2:30 p.m. EST. Our service technicians are available for phone support when installing new parts purchased from MPI. MPI’s Authorized Global Support Network providers also maintain a supply of the most needed parts at its regional warehouses to enhance the expedition of parts to your location and further control shipping costs.