MPI continues to expand the level of service it extends to its customers with the introduction of a new Global Support Services (GSS) program. GSS is a dynamic program that covers a comprehensive range of services from warranty support, remote diagnostics, on-site maintenance and process optimization, to service maintenance agreements and training. MPI also carries the largest spare and stock parts inventory in the world.
MPI’s world-class customer service team is second to none. In fact, no one has more factory-trained service engineers worldwide. Since 1972, MPI has produced more than 1,600 machines, with 98.5 percent currently in service worldwide.
GSS includes several levels of service and support. You can tailor your program to fit both your company’s budget and internal maintenance requirements. GSS was developed to provide customers the highest degree of service and support regardless of their geographic region.
The program’s cornerstone is the new Authorized Global Support Network (AGSN). This network is composed of MPI factory certified service personnel strategically located around the globe. Each service provider met stringent standards and underwent a rigorous training program prior to being authorized to represent MPI within his or her region. This expanded network allows MPI to offer quick and qualified responses to customer-service needs with the same degree of quality provided by the factory. MPI provides support to customers throughout the life cycle of their equipment.
MPI understands that throughput is about more than how well a machine is engineered. It is also about how consistently it performs year after year and the service you receive after delivery. These new GSS offerings insure that MPI customers will have access to the type of service and support that will allow their machines to operate at peak levels for many years to come, making your capital equipment purchases from MPI the best solution for your wax room.