MPI announces new Global Support Services

MPI announces new Global Support Services
Enhanced Service Offerings and Worldwide Regional Support

January 1, 2012

MPI Inc., the worldwide leader in wax-room equipment, is continuing to expand the level of service it extends to its customers with the introduction of a new Global Support Services (GSS) program. GSS is a comprehensive program that covers a wide range of services – from warranty support, remote diagnostics, onsite maintenance, process optimization, spare parts, service maintenance agreements and training.

Since 1972, MPI has produced over 1,600 machines with 98.5% of them still currently in service. MPI’s Global Support Services was developed to address the expanding globalization of MPI customers in all regions of the world. The cornerstone to this program is the new Authorized Global Support Network (AGSN). The AGSN is a MPI factory-certified group of service personnel that are strategically located throughout the world. Each service provider has met stringent standards and undergone a rigorous training program before being authorized to represent MPI within their region.

This assures that you will receive the same quality of service accessible directly from the factory. AGSN offers quick and qualified response to customers’ support needs within their region. MPI’s new and expanded Service Maintenance Agreement (SMA) offers a smooth and reliable transition from warranty to SMA. The SMA can be tailored to fit within the customer’s needs and budget. This flexibility allows the customer the reassurance they are looking for to reap the benefits and value of their investment in MPI.

MPI has also lowered its service pricing as part of the new GSS program. MPI is very cognizant of the customer’s need to keep the cost of service at the most affordable level. “We are proud of our reputation for producing the highest quality machines in the industry,” said Jeff, Rich, VP/GM of MPI. “Our global support service program makes a serious statement to our customers about MPI’s commitment to customer service.”

“Our world-class service team is second to none,” said Bruce Phipps, President of MPI. “By expanding our professional service team to all regions of the globe, MPI is furthering our reputation for providing the highest levels of customer support in the industry.” These new Global Support Service offerings ensures that MPI customers will have access to the type of service and support that will allow their machines to operate at peak levels for many years to come.

Please contact MPI Service at 845-471-7630 or visit their website at www.mpi-systems.com to learn more about how MPI’s Global Support Services can help you!